Questions, Answered
The things Austin asks us most.
Where do your animals come from?
We work with trusted sources and can tell you about the background of any animal in the store — just ask us before you bring one home.
Can I buy animals online?
No — we don't sell or ship live animals online, and we never will. Come meet them in person at the store and we'll help you choose the right fit.
Do you offer boarding?
Yes — heading out of town? We'll care for your exotic pets like our own. Call ahead to reserve a spot.
Can you special-order a specific animal?
Absolutely. If we don't have it in store, we'll track it down — then you'll come meet it and take it home here.
I'm a first-time keeper — can you help me set up?
That's our favorite thing. Read our Care Guides, then come in and we'll walk you through habitat, lighting, food and care.
Do you sell supplies and habitats?
Everything you need: enclosures, lighting, substrate, food and décor for every kind of keeper.
Do you sell online?
Not yet. Everything is sold in the shop for now — call us and we'll set anything aside for pickup. An online shop for dry goods is in the works; live animals will always be in-store only.
Do you take rehomes or trade-ins?
Reach out and let's talk. We care deeply about where animals end up.
Still have a question? We love to talk shop.